‘Kind and caring’ Middlesbrough care home staff praised in CQC report

Staff at a care home in Middlesbrough have been praised for their person-centred approach, and treating residents with dignity and respect, in a new report by healthcare inspectors.

The report from the Care Quality Commission (CQC) found that staff from Roseleigh Care Home, on Lytton Street, were responsive to the wellbeing of the residents and described them as “kind and caring”.

The 49-bedroom home, located just outside Middlesbrough town centre, was rated as ‘good’ in the watchdog’s report following a visit on October 1 and 17 last year.

Inspectors praised staff for their “good understanding of people’s lifestyle, preferences and needs”. The report said: “Good communication between staff meant people’s needs were well-known and understood”.

Residents and relatives commented on the “quality of food and choices on offer” and the inspector noted that the care team supported residents to “express their views and be involved in making decisions about their care”.

The care home this month marked its 20th anniversary with a party for residents, relatives, and staff.

Home manager Rachel Lowery said: “I am immensely proud of the Roseleigh team. Our ‘good’ rating is recognition of all their hard work and dedication.

“We work closely with our residents, their families, and the wider community to create positive experiences and memories, enabling our residents to live well in our home.”

The inspector praised the home for its activity programme. Roseleigh employs two activities coordinators who facilitate a wide range of activities and events available six days of the week, plus encouraging residents to make use of dementia friendly activities provided by the local community. On the day of the inspection residents were enjoying a fun exercise session to music.

Roseleigh has recently undergone a major refurbishment as part of its anniversary celebrations.

The report highlighted that the care home has benefitted greatly from its refurbishment. It stated: “Careful thought had been given to the re-decoration of the first floor where people living with a dementia are accommodated”.

Roseleigh provides personalised residential care for older people, including those living with dementia. The home also caters for respite and day care.

The CQC is the independent regulator of all care and nursing homes in England.